11. Main support channel
Support email: nexusspsolutionsceuta@gmail.com.
Indicative support hours: Lunes a Viernes, 9:00–18:00.
Requests are handled in order of receipt, with active operational incidents and current orders receiving priority.
22. How to help us resolve your case faster
- Include the order number whenever your request relates to a purchase.
- Describe the issue with specific information such as product, date, and observed problem.
- Attach photos or screenshots where there is damage, a wrong item, or a visible technical issue.
- If you need follow-up, indicate a suitable time window for contact by email.